SILA AMBIK MAKLUM PROSES PENGEPOSAN BAGI DOMESTIK ADALAH 3 - 7 HARI BEKERJA

MANAKALA ANTARABANGSA ADALAH 14 - 21 HARI BEKERJA 

SYARIKAT PENGHANTARAN YANG DIGUNAKAN ADALAH POSLAJU ,DHL, ABX EKSPRESS, RED EKSPRESS DAN NINJAVAN 

PEMBELIAN BAGI PELANGGAN BRUNEI DAN INDONESIA TERHAD KEPADA 30 PASANG SAHAJA

UNTUK PEMBELIAN DI ATAS 30 PASANG PIHAK KHIDMAT PELANGGAN AKAN HUBUNGI UNTUK PROSES PENAMBAHAN YURAN PENGHANTARAN

PEMBELIAN BAGI PELANGGAN SINGAPORE TERHAD KEPADA 250 PASANG SAHAJA

UNTUK PEMBELIAN DI ATAS 250 PASANG PIHAK KHIDMAT PELANGGAN AKAN HUBUNGI UNTUK PROSES PENAMBAHAN YURAN PENGHANTARAN

PEMBELIAN BAGI PELANGGAN SEMENANJUNG,SABAH DAN SARAWAK TERHAD KEPADA 100 PASANG SAHAJA

UNTUK PEMBELIAN DI ATAS 100 PASANG PIHAK KHIDMAT PELANGGAN AKAN HUBUNGI UNTUK PROSES PENAMBAHAN YURAN PENGHANTARAN

PLEASE NOTE DOMESTIC POSTING PROCESS IS 3 - 7 WORKING DAYS

WHILE INTERNATIONAL IS 14 - 21 WORKING DAYS

OUR SHIPPING PARTNER IS POSLAJU , DHL ECOMMERCE, ABX EXPRESS, RED EXPRESS AND NINJAVAN 

PURCHASE FOR BRUNEI AND INDONESIA CUSTOMERS LIMITED TO 30 PCS ONLY

FOR PURCHASES ABOVE 30 PCS, CUSTOMER SERVICE WILL CONTACT YOU FOR THE PROCESS OF ADDING SHIPPING FEE

PURCHASE FOR SINGAPORE CUSTOMERS LIMITED TO 250 PCS ONLY

FOR PURCHASES ABOVE 250 PCS, CUSTOMER SERVICE WILL CONTACT YOU FOR THE PROCESS OF ADDING SHIPPING FEE

PURCHASE FOR PENINSULAR AND EAST MALAYSIA LIMITED TO 100  PCS ONLY

FOR PURCHASES ABOVE 100 PCS, CUSTOMER SERVICE WILL CONTACT YOU FOR THE PROCESS OF ADDING SHIPPING FEE

ONLINE RETURN & EXCHANGE POLICY

* WE CURRENTLY DO NOT ACCEPT ANY FORM OF EXCHANGE AND RETURNS, UNLESS AT AN EVENT, IT IS A FAULT AT OUR OWN PART. IN SUCH CIRCUMSTANCES, WE WILL PAY FOR ALL POSTAGE INCURRED

HOWEVER, CUSTOMERS ARE ADVISED TO NOTIFY US VIA CUSTOMER SERVIVE BY QUOTING THE ORDER NUMBER AND THE PRODUCT DETAILS.

THAT WE WILL NOT BE ABLE TO PROVIDE ANY EXCHANGE OR REFUND UNDER ANY OTHER CIRCUMSTANCE INCLUDING THE FOLLOWING CONDITIONS:

* SIZE DOES NOT FIT

* CHANGE OF MIND

* DAMAGE OF ITEM DUE TO OWN NEGLIGENCE

* INCOMPLETE / INCORRECT ADDRESSES GIVEN BY CUSTOMER.

* DOES NOT LIKE THE COLOR. (DO TAKE NOTE THAT THE COLOR ON-SCREEN MAY DIFFER FROM THE REAL ONE BECAUSE OF MONITOR SETTING AND LIGHTING IN THE STUDIO SHOOT)

HOWEVER , FOR OUR BELOVED CUSTOMER WE PROVIDE SOME FLEXIBILITY, ANY EXCHANGED CAUSE BY THE COSTUMER HIMSELF MUST ONLY BE DONE AT HAURABELLE BOUTIQUE ONLY.

* MISTAKES ON THE COURIER SIDE. WE WILL NOT BE HELD RESPONSIBLE FOR ANY MISHAPS AFTER WE HAVE SENT THE ITEM TO OUR COURIER. PLEASE CONTACT THEM TO LODGE A COMPLAINT. WE CAN ONLY ASSIST ON HOW TO TRACK IT AND INFORM THE CUSTOMER OF THE PARCEL WHEREABOUTS.

* FOR RETURNS & EXCHANGES, PLEASE INFORM US WITHIN 3 DAYS FROM THE DATE OF RECEIVING THE PRODUCT.

* RETURNS FOR REFUND WILL ONLY BE ACCEPTED WITHIN 7 DAYS OF THE CUSTOMER RECEIVING THE PRODUCT.

* STRICTLY NO REFUNDS WILL BE ISSUED AFTER 7 DAYS OF RECEIVING THE PRODUCTS.

* STRICTLY NO CASH REFUND. 

* WE WILL PAY NORMAL POSTAGE FOR DEFECTED / WRONG ITEM(S)

SHOULD YOU HAVE ANY QUESTIONS, KINDLY CONTACT US AT CUSTOMER SERVICE HTTPS://SITES.GOOGLE.COM/VIEW/FAQHAURABELLE/HOTLINE

PLEASE TAKE NOTE THAT EXCHANGES ARE INSPECTED UPON RECEIPT/INVOICE AND WILL ONLY BE MADE ONCE CUSTOMER HAS MAILED BACK THE ITEM(S) IN GOOD CONDITION WITHIN 7 DAYS AFTER RECEIVING THE ITEM. ANY LATER THAN THAT WILL BE DISMISSED. ITEMS MUST BE UNWORN, UNALTERED, UNWASHED AND MUST HAVE ALL ORIGINALS TAGS ATTACHED AND IN ORIGINAL PACKAGING. ITEMS WITH FRAGRANCES, SNAGS, RIPS, MAKE-UP STAINS, ODORS (I.E. CIGARETTE SMOKE) OR OTHER DAMAGES WILL RESULT IN THE ITEM BEING RETURNED TO YOU.

* DO NOT EVER TRY TO CREATE YOUR OWN DEFECTS (WE WILL ABLE TO INSPECT THE DEFECTS) AS WE WILL STRICTLY ASK FOR FULL REFUND FOR THE DRESS AND EXCHANGE OF ITEM IS NOT ALLOWED, FUTURE PURCHASE WILL NOT BE ENTERTAIN

* THIS HAD HAPPENED FEW TIMES WHERE CUSTOMER INTENTIONALLY TEAR THE CLOTHES OR CREATE THEIR OWN DEFECTS DUE TO THEIR OWN REASON!

* PLEASE BE CONSIDERATE.

SUBMIT COMPLAINT

IN THE UNLIKELY EVENT THAT YOU RECEIVE THE WRONG ITEM,  IN THE FOLLOWING FORMAT:- HTTP://SITES.GOOGLE.COM/VIEW/FAQHAURABELLE/HOTLINE

=============================

SUBJECT: REFERENCE NO. #HNXXXX

NAME:

ORIGINAL ITEM PURCHASED:

ITEM RECEIVED:

DEFECTIVE ITEMS:

DESCRIPTION OF DEFECT: - (ATTACH PHOTOGRAPHS OF DEFECT.)

ATTACH PHOTOGRAPH OF WAYBILL AND PARCEL

NO REFUND WILL BE ACCEPTED

COLLECTED INFORMATION 
WE COLLECT INFORMATION THAT IS NEEDED FOR THE REGISTRATION PROCEDURE AT OUR WEBSITE. THE INFORMATION THAT WE COLLECTED ARE VOLUNTARILY SUBMITTED BY THE CUSTOMERS TO US. 


PERSONAL IDENTIFICATION DETAILS
YOUR PERSONAL IDENTIFICATION DETAILS ARE USED TO PROCESS YOUR ORDER, CUSTOMISED YOUR PROFILE INFORMATION, UPDATE YOUR STATUS OF ONLINE SHOPPING AND ALSO TO UPDATE YOU WITH OUR LATEST NEWS, PROMOTION AND EVENTS.


CONFIDENTIALLY 
YOUR PERSONAL INFORMATION SUCH AS CREDIT CARD DETAILS, BANK ACCOUNT NUMBERS WILL BE KEPT SECRET AND CONFIDENTIAL WITH US. WE WILL NEVER SHARE ANY OF YOUR PERSONAL CONTENTS WITHOUT GIVING PRIOR NOTICE TO OUR CUSTOMER.